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On-Shelf Promise Process

On-Shelf Promise

NEVER HAVE A WASTED JOURNEY WITH OUR ON SHELF PROMISE GUARANTEE!

Your Guarantee that the product will be available on the shelf.

Go Online and print out the ‘On-Shelf Promise’ Guarantee. A copy will be sent to your email immediately. We will not hold stock specifically for you. We expect it to be available on the shelf when you visit before the end of the next working day.

Print out your 'On-Shelf Promise' receipt and bring it to your chosen store. You must produce your email receipt to receive your product.

Please note "On-Shelf Promise" is not available for all items.

Certain products are available in assorted colours or characters. We cannot guarantee that your preferred colour or character within such assorted products will be available. In such instances our "On-Shelf Promise" does not apply.

Your chosen item will be available on the shelf if you visit the store anytime today or tomorrow.
If the stock is not on the shelf, please contact a member of the store staff who will be happy to locate your product.

Receive a €10 Gift Voucher if the item is not available to purchase. Please note payment can only be made once you can show a valid email receipt.

Important:

To redeem your voucher, please present your printed "On-Shelf Guarantee" at your chosen Smyths Store.

We will not hold stock specifically for you. We expect it to be available on the shelf when you visit before the end of the next working day.

If you do not visit the chosen store to collect the products by the close of business on the date specified on your On Shelf Guarantee, the voucher expires and is no longer valid.

Remember, in the event that we are unable to locate the product, you must produce your email "On-Shelf Guarantee" receipt to claim your gift voucher.

Multiple On-Shelf Guarantee print outs for the same product does not guarantee product availablility. One product will be given at managers discretion.

Please send your queries to: cs@toys.ie

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