Most Frequent Queries
How long does it take for an order to be delivered?
Republic of Ireland Orders
For ROI customers, all orders placed before 2pm qualify for next working day delivery. Please note this excludes orders with large bulky items and weekend delivery. Large bulky items are typically products that weight over 30kg. Orders with large bulky items are delivered within 1 – 3 working days.
Please see below delivery times for standard parcels (under 30kg) which are sent via An Post:
Order Placed Order Delivered
Monday – Friday Before 2pm Next Working Day
Monday – Friday After 2pm Two Working Days
Saturday and Sunday Tuesday
Public Holiday Mondays Wednesday
Large bulky items (greater than 30kg) take between 1 and 3 working days and are sent via the courier JMC Van Trans.
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How much will my shipping costs be?
Free Shipping applies to all orders over €50 excluding orders with large bulky items. Large bulky items are typically products that weight over 30kg. However some items may be classed as large or bulky items even if they weigh less than 30kg due to the products dimensions. Should free shipping not apply to your order you will see the shipping cost displayed when you click ‘Add to Basket’
Standard Shipping Charges if order is under €50:
Standard Shipping Charge €4.99
Shipping Charges for Large Bulky Items:
Depending on the size and weight of these items, shipping charges vary from €4.99 to €49.99.
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My Order is over €50, why I am still being charged shipping?
Free Shipping applies to all orders over €50 excluding orders with large bulky items. Large bulky items are typically products that weigh over 30kg. However some items may be classed as large or bulky items even if they weigh less than 30kg due to the products dimensions. Should free shipping not apply to your order you will see the shipping cost displayed when you click ‘Add to Basket’
Shipping Charges for Large Bulky Items:
Depending on the size and weight of these items, shipping charges vary from €4.99 to €49.99.
Please note that we aim to offer the most competitive prices.
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How do I know if an item I want is available to buy online?
All items that are available for online purchase are marked with a 'Buy Online' and a 'Add to Basket' button.
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What is an On Shelf Promise?
Never have a wasted journey with our On Shelf Promise - your promise that the product will be available on the shelf!
Select 'Click Now to Receive your On Shelf Promise' and enter your email address. A copy will be sent to your email immediately. Bring your print out to your local store and your product will be available on the shelf when you visit until the end of the next working day.
Please note On Shelf Promise is not available for all items. Certain products are available in assorted colours or characters. We cannot guarantee that your preferred colour or character within such assorted products will be available. In such instances our On Shelf Promise does not apply.
Receive a €10 Gift Voucher if the item is not available to purchase. To redeem your voucher, you must present your printed ‘On Shelf Promise’ Guarantee at your chosen Smyths store.
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